Refund Policy
General Terms:
- Refunds are available based on the time of cancellation and the length of the subscription period.
- Note: If you have purchased a Set-Top Box (STB) along with your subscription, the STB is non-refundable.
- This policy does not apply to reseller plans; these are non-refundable.
Refund Table
| Subscription Period | 1 Month | 6 Months | 12 Months |
|---|---|---|---|
| Refund Request Time | Standard Premium | Ultra Premium | 4K Premium |
| Within 1-7 Days | 80% Refund | 85% Refund | 90% Refund |
| Within 8-14 Days | 50% Refund | 65% Refund | 75% Refund |
| Within 15-21 Days | 25% Refund | 50% Refund | 65% Refund |
| Within 22-30 Days | No Refund | 30% Refund | 50% Refund |
| Within 31-60 Days | N/A | 15% Refund | 30% Refund |
| Within 61-90 Days | N/A | No Refund | 20% Refund |
| Within 91-120 Days | N/A | N/A | 15% Refund |
| Within 121-180 Days | N/A | N/A | 10% Refund |
| Within 181-240 Days | N/A | N/A | No Refund |
| Within 241-360 Days | N/A | N/A | No Refund |
Key Points:
- 1 Month Plans: Refunds decrease rapidly due to the shorter time frame.
- 6 Months & 12 Months Plans: Gradual reduction in refund percentage encourages commitment while allowing flexibility in case of early cancellation.
- No Refund after a certain period: Ensures that customers understand the commitment associated with longer plans.
Example Calculations:
-
Standard Premium (AED 50/month, 1 Month):
- Cancellation within 7 days: AED 40 refund.
- Cancellation within 15 days: AED 25 refund.
- No refund if cancellation is made after 21 days.
-
Ultra Premium (AED 100/month, 6 Months):
- Cancellation within 7 days: AED 510 refund.
- Cancellation within 30 days: AED 360 refund.
- Cancellation within 60 days: AED 90 refund.
-
4K Premium (AED 800/year):
- Cancellation within 7 days: AED 720 refund.
- Cancellation within 120 days: AED 680 refund.
- Cancellation within 180 days: AED 640 refund.
- No refund after 240 days.
Important: If you have purchased a Set-Top Box (STB) as part of your package, the STB is non-refundable, even if you cancel the subscription early.
This policy is designed to be clear, fair, and provide a good balance between customer satisfaction and protecting your revenue. It encourages longer commitments while still offering a refund option within reasonable limits.